Working hours: 08h30 – 12h & 13h – 17h30, Mon – Fri
Expected starting date: As soon as possible (Asap)
Role summary: We're looking for a Salesforce SA to help design and govern solutions on a large scale Salesforce CRM platform across multiple business units and countries (8 markets). This is a stakeholder-facing, techno-functional role: you will translate business processes into scalable Salesforce solutions, validate designs with stakeholders, and guide delivery teams through implementation—without being the primary coder. You'll focus mainly on:
- Sales Cloud (primary)
- Service Cloud (some)
- Experience Cloud (B2B use cases)
- Integrations (major focus area)
- (Marketing Cloud is handled by another team)
This is an ASAP hire intended to reduce the current single-person load on architecture across multiple concurrent initiatives
About us: We are leading technology and super-app company operating across Southeast Asia. We manage a large, multi-country Salesforce CRM environment spanning 8 markets, with a Salesforce team of ~60–70 people (BA, Dev, QA, DevOps, Architects)
I. Key responsibilities
● Stakeholder discovery & solution shaping
- Lead / support requirement discovery and grooming with Business Analysts and business stakeholders
- Ask the right questions to uncover workflows, pain points, edge cases, and non functional requirements
- Translate business needs into platform-capable solution options, clearly explaining tradeoffs
● Architecture & design governance
- Produce high-level solution designs (end-to-end) and convert them into detailed designs when needed
- Ensure designs are reviewed, approved, and signed off before build starts
- Participate in architecture reviews / brainstorming with other architects; act as accountable approver when assigned
● Integration architecture (core)
- Define patterns for integrating Salesforce with internal and external systems: APIs, middleware, event-driven flows, data sync,..
- Ensure reliability and user experience for integrated journeys: prevent lead loss on failures, design retry/queuing mechanisms, error handling,..
● Delivery guidance (not hands-on coding)
- Guide developers on implementation approach and standards
- Review solution designs and key technical decisions; be able to review code/config when needed
- Ensure alignment across teams (Dev, QA, DevOps, BA) through the SDLC
● Cross-project strategy & dependency management
- Maintain a strategic view across parallel initiatives: overlapping scope across markets/projects,..
- Identify dependencies early and propose reusable components / shared interfaces to avoid rework later
II. Requirements
- 8+ years of experience in Salesforce delivery, with progression such as Developer → Tech Lead → (Technical/Solution) Architect, or strong techno-functional consulting background
- Proficient in English, both verbal and written
- Proven experience designing solutions on: Sales Cloud - must-have; Integrations - must-have; Service Cloud and/or Experience Cloud (strong plus)
- Strong understanding of Salesforce architecture concepts:
○ Data model & core objects (Account, Contact, Opportunity, Product, Price Book, etc.)
○ Automation approaches (Flow, Apex, triggers) — at least at design/review level
○ Integration + security fundamentals (API patterns, OAuth concepts, connected apps, permissions)
- Ability to produce high-level roadmaps and solution options even when you haven't implemented the exact feature before (you can research fast, but you don't "freeze")
- Excellent communication and stakeholder management skills - this is critical and will be evaluated heavily
● Nice-to-have
- Experience in multi-country / regional operating models, working with distributed stakeholders
- Experience with high-volume scenarios and designing for scale (performance, limits,
resiliency)
- Familiarity with Salesforce best practices for lead capture patterns (e.g., web-to-lead vs API-based vs third-party forms), and operational considerations
- Certifications (helpful but not sufficient alone):
○ Salesforce Application Architect / System Architect tracks
○ Integration Architecture Designer
○ Sharing & Visibility Designer