We are looking for someone with a strong foundation in AI/ML, machine learning, and natural language processing, with a particular emphasis on data analysis, data pipelines, and model deployment. The ideal candidate should be capable of troubleshooting model-related issues, optimizing model performance, and providing expert support for various AI/ML platforms, particularly Gemini Enterprise and Vertex AI
Working hours: Mon - Fri, 8:30am - 5:30pm (1-hour lunch break included) - GMT+7 (Vietnam time)
Location: Remote - Vietnam
Bug Resolution: Lead and own all P1-4 bug investigations from intake to resolution, ensuring rapid stability for mission-critical systems
Expert-Level Troubleshooting: Handle the most difficult escalations by analyzing logs, metrics, and API behavior to reproduce and isolate issues. TSRs focus primarily on connectors, while TSEs tackle deep architectural issues
Development & Supportability: TSRs enhance supportability by creating tools, diagnostics, and documentation to solve problems without code changes
Root Cause Elimination: Systematically identify and address underlying causes of recurring issues. Act as a technical consultant, escalating actionable findings to Product and Engineering teams